Level 3 and Level 4 Qualifications in Advice and Guidance

These qualifications are for those working with clients in organisations providing advice and guidance services, on a professional or voluntary basis.
Who are they for

They are for anyone aged over 16 (Level 3) or 18 (Level 4) providing advice and guidance in a professional or voluntary role. You could be working in careers guidance, for a trade union, in a school, in housing, human resources or in health and social care.

Level 3

This level is ideal if your role involves providing advice and guidance directly to clients, reporting to line management as well as associated services. You may also supervise and support other staff members.

To earn a qualification, you must complete a range of mandatory and optional units, including:

    -Establish communication with clients for advice and guidance
    -Assist advice and guidance clients to decide on a course of action
    -Manage personal case load.

Level 4

This level is ideal if your role involves providing specialist advice and guidance to clients, reporting to senior management and networking with associated services.

To earn this qualification, you must complete a range of mandatory and optional units, including:

    -Support clients to make use of the advice and guidance service
   - Stage and manage the mediation process
   - Provide support for other practitioners.

For more information visit the City and Guilds website. For information on possible funding for you to obtain this qualification visit the Call of the Wild webpage for advice and guidance courses

Frequently Asked Questions About City & Guilds Advice and Guidance Courses

These are frequently asked questions that City and Guilds have to answer in respect of their Certificate and Diploma at level 3 and 4 in Advice and Guidance. To find the answers click on the link below.

Frequently Asked Questions

1.Who developed these qualifications?
2.Who is the qualification for?
3.What is the qualification number for these qualifications?
4.What are the training requirements?
5.Does this qualification replace an existing qualification? 2
6. What are the main differences between 3069 NVQ in Advice and Guidance and the new Advice and Guidance 3569?
7. Is there any independent assessment required?
8.What are the assessment requirements?
9.What resources are available?
10. Where can I find the Advice and Guidance NOS?
11. Our Centre is approved to deliver 3069, do we get automatic approval for the new qualifications?
12. Is there any direct transfer between the previous Advice and Guidance 3069 and the new QCF replacement 3569?
13. Is there any assessment guidance for centres?
14. Are there any training support events available to our staff?
15.What are the requirements for assessors delivering this qualification?
16.Can these units be certificated as stand alone? 3
17.Where can I find a glossary of terms? 

For the answers to these questions asked about certificates and Diplomas at Level 3 and 4 in Advice and Guidance click here to visit the City and Guilds website.

For information about Call of the Wild's funded advice and guidance training click here

NVQ Certificate & Diploma in Advice and Guidance Factsheet

For more information on the Certificate and Diploma in Advice and Guidance then visit the City and Guilds website.

Also visit the Call of the Wild website for information on our fully funded Level 4 NVQ Diploma in Advice and Guidance

(IAG) Information, Advice and Guidance Course Funding

Have you ever wondered how you ended up in your current career ? 

Have you had enough of the rat race and wish you could change people’s lives for the better?

Why not consider a career or qualification in Advice and Guidance. An A+G qualification is the perfect first step to change your career whether you want to work  in housing, local authority, advocacy, care or education. Furthermore it provides a stepping stone to becoming a teacher or even a career in counselling.

At Call of the Wild we offer Level 4 Diplomas in Advice and Guidance which is ideal for people wanting to make that very change. A Career in Advice and Guidance is perfect for those people who:

want to work part time, reduce their working week without losing income, volunteer, want to increase their income if they currently work as a consultant.

Hourly rates are typically between £15 per hour and £35 per hour depending on where you live and who you work for.

Funding for Advice and Guidance has always been hard to access and we are proud to announce that from October 2013 Call of the Wild are able to offer any prospective learners the chance to apply for the Gov.uk funded 24+ Advanced learning loan which means you can start your course now and not have to pay the loan back till 2016 and only then if you earn over £21,000. If you want to pay in advance or your company are prepared to support you courses start from only £1000 depending on the learning options you decide.

Best of all Call of the Wild provide learning to suit your exact requirements, whether you want to learn in a group, from your own home using E learning and our LIVE facilitator support or learning in your workplace on your own or in group sessions with colleagues.

So don’t wonder why?

Contact Call of the Wild today by Calling 01639 700388

Units For level 4 NVQ Diploma in Advice and Guidance

Total Credit Value of qualification:

Minimum 37 credits
17 credits must be completed from Mandatory Units
20 credits minimum must be completed from Optional Units

Mandatory Units

17 credits of which 10 credits are at level 4

Unit title

AG3      Develop interactions with advice and guidance clients
AG14    Manage personal caseload
AG16    Evaluate and develop own contribution to the service
AG18    Operate within networks
AG30    Understand importance of legislation and procedures

Optional Units

20 credits minimum of which 9 credits must be at Level 4

Unit title

AG2     Support clients to make use of the advice and guidance service
AG5     Assist advice and guidance clients to decide on a course of action
AG6     Prepare clients through advice and guidance for the implementation of a course of action
AG7     Assist clients through advice and guidance to review their achievement of a course of action
AG8     Advocate on behalf of advice and guidance clients
AG9     Prepare to represent advice and guidance clients in formal proceedings
AG10    Present cases for advice and guidance clients in formal proceedings
AG11     Negotiate on behalf of advice and guidance clients
AG12     Liaise with other services
AG13     Enable advice and guidance clients to access referral opportunities
AG17     Provide support for other practitioners
AG19     Undertake research for the service and its’ clients
AG20     Design information materials for use in the service
AG21     Provide and maintain information materials for use in the service
AG22     Identify and promote the contribution of Careers Education Guidance (CEG) within the organisation
AG24     Integrate Careers Education Guidance (CEG) within the curriculum
AG25     Promote Careers Education Guidance (CEG)
AG26     Negotiate and maintain service agreements
AG27     Facilitate learning in groups
AG28     Prepare and set up mediation
AG29     Stage and manage the mediation process

For more information on Call of the Wild's fully funded IAG Information, Advice and Guidance Courses visit of website

Advice and Guidance Course Apprenticeship Case Study

 A case study of an Information, Advice and Guidance Apprentice based in Devon. If you wish to pursue a career in information , advice and guidance then we offer a fully funded Level 4 NVQ Diploma Advice and Guidance Course.

Information, Advice and Guidance: Your Path to Local Opportunities Video

Three Hackney residents talk about their learning journey in this short film produced for use in the classroom by Adult Learning Services at Hackney Learning Trust.

For more information on fully funded (IAG) Information, Advice and Guidance Courses click here

Advice and Guidance Courses - Funded Level 4 NVQ Diploma

Our Level 4 Diploma Advice and Guidance Courses we recognise that  Advice and Guidance courses have an important role to play in delivering quality services to needy individuals including counselling, employment advice. Our courses promote the benefits of learning, advocacy and problem solving. It is vital in the current economic climate that we can help individuals to address and overcome the barriers to learning and support them in making realistic and well informed choices.

You may also be eligible for full funding to cover the cost of the course! Read on for more information

Who's Suitable for the Course

 This Advice and Guidance course Diploma covers skills that are transferable across a broad range of sectors such as:

•  Support services
• Advocacy
• Housing
• Mentoring
• Youth Services
• Counselling
•  Debt advice
•  Citizens advice
• Employment advisor
• Career advisors

The course is suitable for  individuals whose role may involve  disseminating information, providing advice and guidance and offering advocacy.

Advice and Guidance Mandatory Course Units

•     Develop interactions with advice and guidance clients

•     Manage personal caseload

•     Evaluate and develop own contribution to the service

•     Operate within networks

•     Understand the importance of legislation and procedures

Fully Funded Course - You May Not Have to Pay Anything

 If you do not want to pay for your programme  we are authorised providers of the 24+ Advanced learning loans. This allows you to undertake accredited learning to support your aspirational career goals without having to pay in advance. Repayments don’t start until April 2016 and you won’t have to pay anything back until you earn more than £21,000 a year. The loan doesn’t depend on your income and there are no credit checks. To find out more about 24+ Advanced learning loans click here.

For more information on our advice and guidance courses click here